Jibs | CAREERS | Operations Manager
About this role: As an early stage startup, our Operations Manager position is a roll up the sleeves, step up to the challenge opportunity all about boosting brand exposure and sales. You will work directly with the CEO as well as execute tasks independently. You are a doer, capable of quickly assessing scenarios and translating plans into action. You have experience and are a quick learner for operational, technical, analytical and digital marketing skills in a fast-paced start-up environment and are super excited about ecommerce operations. This is an exciting time to join our business as we are seeing rapid growth, and the Operations Manager will be crucial in driving this move from start-up to scale-up business.
About the position:
Business Operations, Analytics + Finance
- Monitor financial and sales dashboards to identify trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization
- Working with the CEO to plan budgets, financial reporting and controlling
- Inventory management at showroom and 3PL, planning to optimize for stock levels, speed, and margin
- Establish and deploy metrics for for digital funnels, social media marketing and eCommerce
- Approach every day with a continuous improvement mindset - consistently identifying areas for improvement and putting forward recommendations
- Running errands as necessary
Sales + Marketing
- Responsible for efficiently handling communications throughout the customer journey
- Oversee technical components of digital marketing campaigns and assist in ongoing content creation
- Collaborating on promotional strategies and influencer marketing, overseeing website and automation systems, and evaluating website traffic and other data to better understand customer engagement and conversion rates
- Create and optimize ways to enhance the customer experience and funnel to achieve sales targets
- Maintenance of all information and product catalogues on Jibs website and partner sites
THE IDEAL CANDIDATE
Is someone who has:
- Experience in either fashion, footwear, consumer products, or wellness
- Technical savvy and resourceful
- Experience in DTC / E-commerce based business
- Supply chain and manufacturing exposure
- A natural born leader with the ability to work independently and in a lean team environment
- Well-rounded solid experience in commercial innovation and P&L management
- Proven background, or strong desire to learn, in scaling an inventory-based business
- Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear framework of process steps
- Working knowledge of fashion/footwear industry and brand landscape
- Excellent verbal, analytical, organizational, and written skills
- Interest in luxury design / travel / and a passion for the Jibs brand
Extra brownie points:
- Experience with Shopify
- Experience in scaling a start up business
- Relationships within the fashion, travel, wellness community
- Drivers license
Key traits you might have:
- Huge drive and ambition - a desire to build something great
- Hard working with a positive attitude
- Open-minded and flexible - able to respond to changing circumstances and keep a cool head under pressure
- Problem solver with a common sense approach
- A creative eye but with excellent technical know-how
- Meticulous attention to detail
- Enjoy working in a fast-paced environment, able to work well under pressure and to tight deadlines
- Adept at working across multiple projects, highly motivated with the ability to plan, work and manage your own time with a high degree of independence and autonomy
- Team player with a professional and friendly attitude
We look for people who appreciate how we do things at Jibs:
- Be entrepreneurial and passionate
- Be customer-focused
- Be proactive and find or be the solution to a problem
- Be team player and get stuck in
- Take pride in what you do and the quality you deliver
- Treat people the way you would want to be treated
Perks: Seasonal shopping allowance. The chance to build something great with a creative, growing brand.
If you're a passionate self-starter who wants to join a small but fast-growing company and make your mark, we'd love to hear from you!
Apply with your CV and cover letter to careers@wearejibs.com
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