Hello there! Enjoy free returns + exchanges in the US and find sizing tips here.

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DELIVERY + RETURNS

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 CURIOUS ABOUT SHIPPING?

You can select shipping options during step one of order checkout.
See below for shipping options, estimated timelines and costs. Additional shipping FAQs are provided below.

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FREE SHIPPING

Your shoes are estimated to arrive within 3-6 business days once the packaged is processed within the continental US. Deliveries are sent USPS.

EXPEDITED: $10.00

Your shoes will arrive in 2-3 business days once the packaged is processed, within the continental United States. Deliveries are sent USPS or FedEx depending on state of delivery.

RUSH: $40.00

The fastest way to get your shoes. Just 1-2 business day in the continental United States. Orders with expedited shipping placed after 12PM ET will ship out the next business day.  Deliveries are sent FedEx.

INTERNATIONAL: See Checkout

Yay - we continue to offer international delivery for all you globe trotted Jibs fanatics! Deliveries are sent USPS or FedEx depending on destination and service of delivery. See options at checkout; if any specific questions please Chat below or email hello@wearejibs.com

 

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HOW WE PROCESS EXCHANGES + REFUNDS

 

Try Jibs on with complimentary exchanges and refunds.
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WHAT IS JIBS RETURN POLICY?

For orders placed in the Continental US, you have 14 days from the date of delivery/receipt of your order to make a return of full price products. 

For a full refund of your original payment, shoes must be returned in their original, unworn condition. If you have any questions about the condition of your return, please email hello@wearejibs.com. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.

The process for return & exchange is:

  • Kindly initiate a return or exchange by emailing hello@wearejibs.com or call/text 929-278-5427 
  • We will asses your needs and arrange a prepaid USPS return shipping label
  • If you are exchanging: once we see your return pair in movement with USPS we will release delivery of your new pair
  • If you are returning: once we receive your pair we will review to confirm it's original unworn condition and then refund your purchase which will arrive to your original format of payment within 2-3 days

For orders placed outside the Continental US, you have 14 days from the date of delivery/receipt of your order to make a return or exchange. All international exchanges and returns will not include a refund of initial shipping charges and/or the cost of the return shipping. If you wish to initiate a return or exchange kindly email hello@wearejibs.com or call/text 929-278-5427