DELIVERY TIMING, RETURNS/EXCHANGES

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 CURIOUS ABOUT SHIPPING?

You can select shipping options during step one of order checkout.
See below for shipping options, estimated timelines and costs. Additional shipping FAQs are provided below.

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FREE SHIPPING

Your shoes are estimated to arrive within 3-5 business days once the packaged is processed within the continental USA. Deliveries are sent USPS or FedEx Ground. (COVID-19 Update: this can vary depending the week - we will update this space if any additional delays are suspected to slow your delivery down!)

 

RUSH: $25.00

The fastest way to get your shoes. Typically 1-2 business day in the continental USA. Orders with expedited shipping placed after 11AM ET will ship out the next business day. Deliveries are sent FedEx Express.

 

INTERNATIONAL: See Checkout

We continue to offer international delivery for all you globe trotting Jibs fanatics! Deliveries are sent USPS or FedEx depending on destination and service of delivery. See options at checkout from $25-$40 per shipment. If any specific questions please Chat below, text 929-278-5427 or email hello@wearejibs.com

 

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HOW WE PROCESS EXCHANGES + REFUNDS

 

Try Jibs on with complimentary exchanges and refunds.
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WHAT IS JIBS RETURN POLICY?

For orders placed in the Continental USA, you have 14 days from the date of delivery/receipt of your order to make a return of full price products. 

For a full refund of your original payment, shoes must be returned in their original, unworn condition. If you have any questions about the condition of your return, please email hello@wearejibs.com. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.

The process for return & exchange is:

  • Kindly initiate a return or exchange by emailing hello@wearejibs.com or call/text 929-278-5427 
  • We will asses your needs and arrange a prepaid USPS return shipping label
  • If you are exchanging: once we see your return pair in movement with USPS we will release delivery of your new pair
  • If you are returning: once we receive your pair we will review to confirm it's original unworn condition and then refund your purchase which will arrive to your original format of payment within 2-3 days

For orders placed outside the Continental US, you have 14 days from the date of delivery/receipt of your order to make a return or exchange. All international exchanges and returns will not include a refund of initial shipping charges and/or the cost of the return shipping. If you wish to initiate a return or exchange kindly email hello@wearejibs.com or call/text 929-278-5427