DELIVERY TIMING, RETURNS/EXCHANGES
CURIOUS ABOUT SHIPPING and our "JIBS-ERELLA FIT GUARANTEE"?
You can select shipping options during step one of order checkout.
See below for shipping options, estimated timelines and costs associated with your journey from Purchase through to possible Exchanges and Returns.
USA FREE SHIPPING
Your shoes are estimated to arrive within 3-5 business days once the packaged is processed within the continental USA. Deliveries are sent USPS. (COVID-19 Update: this can vary depending the week - we will update this space if any additional delays are suspected to slow your delivery down!)
USA RUSH: $25
The fastest way to get your shoes. Typically 1-2 business day in the continental USA. Orders with expedited shipping placed after 11AM ET will ship out the next business day. Deliveries are sent FedEx Express.
NON-CONTINENTAL USA: $25 - $40
We have option for both USPS and Express. Timing on these will be similar to above depending on final destination and any current Covid related delays. Military and diplomatic DPO locations will fall into this grouping. Exact cost and timeline will be quoted at checkout.
CANADA: $30 - $50
Oh Canada! Oh how we wish we had better shipping solutions across the oh-so-close-border... however until we find these miracles we have option for both Canada Post and Express for you. Timing on these will be similar to above depending on final destination and any current Covid related delays.
INTERNATIONAL: $40 - $50
We continue to offer international delivery for all you globe trotting Jibs fanatics! Deliveries are sent USPS or FedEx depending on destination and service of delivery. See options at checkout from $40-$50 per shipment - aka same flat rate for 1 pair or a full family of 4 pairs! Currently First Class Mail option is taking 10-20 business day and the Express option 5-10 business days. Some Covid related additional delays may occur depending on destination country. If any specific questions please Chat below, text 929-278-5427 or email firstname.lastname@example.org
***AUSTRALIA TEMPORARY ONLY EXPRESS COURIER**
The U.S. Postal Service has TEMPORARILY suspended First Class Package International Service (as of September 3, 2021) and Priority Mail International (as of September 17, 2021) delivery to Australia due to carrier issues related to the COVID-19 pandemic. Priority Mail Express International delivery is not being impacted and mailpieces will continue to be delivered. Further information here and we will continue to monitor for when service resume.
WHAT IS JIBS RETURN POLICY?
For orders placed in the Continental USA, you have 14 days from the date of delivery/receipt of your order to make a return of full price products.
For a full refund of your original payment, shoes must be returned in their original, unworn condition. If you have any questions about the condition of your return, please email email@example.com. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.
The process for return & exchange is:
- Kindly initiate a return or exchange by emailing firstname.lastname@example.org or call/text 929-278-5427
- We will asses your needs and arrange a prepaid USPS return shipping label
- If you are exchanging: once we see your return pair in movement with USPS we will release delivery of your new pair
- If you are returning: once we receive your pair we will review to confirm it's original unworn condition and then refund your purchase which will arrive to your original format of payment within 2-3 days
For orders placed outside the Continental US, you have 14 days from the date of delivery/receipt of your order to make a return or exchange. All international exchanges and returns will not include a refund of initial shipping charges and/or the cost of the return shipping. If you wish to initiate a return or exchange kindly email email@example.com or call/text 929-278-5427