What is a perfect Jibs-erella Fit Guarantee?

Great question!

In short: we will cover all exchange costs to ensure you find the perfect Jibs fit!

Long story, not short: you'll soon find out that Jibs have a super unique snug at first feeling which allows the diamond perforations to quickly (from 20 minutes to a couple hours) do their magic to expand exactly where your unique feet shapes need them!

Example, this could be for your extra long left big toe, or that (don't fret, many of us have them) awkward bunion on the joint base of your right foot, or the extra length on the Slims even when you really don't think they are big enough... aka a touch of patience during first fitting goes a long way. Once you find your perfect Jibs fit you'll soon see what all this addicted to Jibs fuss is about :)

Hence, our "Jibs-erella Perfect Fit Guarantee" ensures that your Jibs experience is nothing short of magical! Our dedicated Jibs Concierge team goes above and beyond to assist you in finding the perfect fit, just like Cinderella finding her perfect pair of golden slippers. Whether it's offering personalized fitting advice, providing exchange options, or sharing fun tips and tricks to enhance your Jibs experience, we're here to make sure you step into comfort and style every time you wear Jibs!

Shipping preferences can be chosen during the first step of checkout. Below are estimated timelines and costs for your Purchase, Exchanges, and Returns journey. The Jibs-erella Perfect Fit Guarantee applies to all non-FINAL SALE purchases. If you're considering a FINAL SALE item, our fantastic concierge team is happy to help with fit, sizing, or any other questions before you purchase—chat with us using the icon at the bottom right, text 929.287.5427, or email hello@wearejibs.com.

So - go forth - give your best go with first size selections while referencing our Jibs Fit Guide and the only surprise in receipt of your order should be "how did I live without Jibs before?".

To top off our transparency, here's a quick snippet to our Shipping options as well:

What is so special in Jibs' Biodegradable Leather?

There’s a reason we sneak “Have a Nice Day” into our insoles. We believe that if you do one small good deed everyday, that can add up to some pretty major change. We may not be saving the world, but every pair of Jibs features a leather that composts in under 200 days. (The average leather compost time is 50 years!)

Our shoes are handmade by footwear specialists in Brazil who have a legacy of craft and use a bio/eco process with earth friendly chemicals, less water usage and biodegradable features - all tested and certified in Spain. Our leather is up to 98% biodegradable, where typical leather is 30% biodegradable! That’s pretty, pretty cool.

And for some extra behind-the-scenes fine detail… to obtain the ideal softness meets durability, meets just-enough consistent stretchiness, we use genuine Brazilian leather (byproduct of the meat industry) which is then treated with a special non-toxic blend of chemicals to relax the leather and allow it to biodegrade quickly when disposed of after use, creating less overall long term waste on the earth. During this process we also ensure a great reduction in total water usage compared to traditional chrome leather tanning.

As a result, and as per in depth testing with RBT chemical industry, 80% of the leather will degrade into the earth in 6 months. And, in two years, 98% of the material will be degraded into the earth. This is within any disposal environment, not necessary to be a specific commercial composting facility.

We are super super proud that our tannery is a member of the Leather Working Group: https://www.leatherworkinggroup.com/ (LWG) a not-for-profit organization responsible for the world's leading environmental certification for the leather manufacturing industry. The LWG is also 1 of 6 sustainable certified organizations recognized by Zappos Goods for Goods: https://www.zappos.com/about/zappos-for-good program we are actively involved in.

As you may tell, we are super excited to be utilizing this material (which by the way is bespoke to Jibs to match our exact non-lined upper shoe fitting requirements) and we are currently reviewing new materials that are low impact on the planet with equal high impact on enjoyment. Aka if you have any other suggestions to types of materials you already love or wish to see more of please do let us know and I'll patch you over to our development team!

Our Biodegradable Leather

We’re proud to use a proprietary leather that’s 98% biodegradable and composts in under 200 days. (Standard leather? About 30% biodegradable and takes up to 50 years.)

Here’s how we do it:

• We start with genuine Brazilian leather, a byproduct of the meat industry.

• It’s then treated with a non-toxic, innovative blend that lets the leather relax and biodegrade faster—creating way less long-term waste.

• On top of that, the tanning process cuts water usage significantly compared to traditional chrome leather.

Bonus: Our tannery is a certified member of the Leather Working Group (LWG)—the gold standard in global leather sustainability—and one of just six sustainability certifications recognized by Zappos' Goods for Good program.

What are best practices for cleaning my Jibs?

Leather Care and Cleaning

Your Jibs are designed to work hard and keep up with you throughout your day.
From office to gym and gym to dinner they will need a little TLC from time to time.

Here is how:

The leather upper: To maintain that “just out of the box” glow, take a damp cloth and wipe it over your Jibs from time to time. You can add a drop of dish soap to any stubborn stains and rub and remove with the cloth.

The recycled PVC or Therma Rubber outer soles: For best results take an old toothbrush and some dish soap and scrub out any markings or dirt. Alternatively, Magic Eraser has been known to put the sparkle back in your soles!

The cork Insole (Jibs purchased after May 2020): Due to the natural elements in our latest cork topped insole (aka breathable, flexible and super low impact) we suggest you treat the cleaning of this with hand touch, hand wash with soft dish or clothes soap and then leave it to air dry afterwards.

The cloth Insole (Jibs purchased before May 2020): This is fully washable so you can throw it in the machine and leave it to air dry afterwards. Do not put in machine dryer as this may cause melting or shrinking.

Jibs and Water

Jibs love to splash in puddles and dance in the rain as much as the next shoe, however, like all leather, they are water resistant but not fully waterproof. This means that rain from a light shower will not penetrate your shoes and if immediately left out to dry, they will not be damaged.

Submerging your Jibs in muddy puddles on city streets or diving off the boat into the blue ocean can be appealing but full recovery for your Jibs cannot be guaranteed. They are made from a soft, permeable leather which won’t hold its shape, texture or smell, when submerged in water.

We like to use color rich pigments when dying our leather and refrain from using harsh chemicals. For this reason, the color from your dark colored (black, red, blue in particular) leathers may bleed slightly if your Jibs become wet.

Summering and Wintering

True fact: authentic leather remains neutral regardless of the temperature, and does not retain sweat or odor, allowing our perforated leather shoes to be worn barefoot, to improve with age and be some of the least stinkiest shoes on this planet!

How do Jibs fit?

We don’t do Jibs by halves*, but we do fit very true to size. The ultra comfort that flexes between sizes is a result of the natural stretch in our biodegradable perforated leather, allowing for a unique fit to your exact foot shape.

This perfect fit will likely start with a very snug feeling when you first slide Jibs on your feet. They will then stretch out within minutes to hours for a glove like comfort. You can anticipate your Jibs to stretch up to half a size between an hour to a day of strolling the streets or beaches.

Some say, like skinny jeans, if they are super snug at first, (but not painful) they then relax to a perfect glove-like fit. If they are too loose to begin with, they may then stretch and slip off your feet.

Curious for half sizes? If you have a very narrow foot, go for the size smaller (ex: size 7.5 go for 7). If you have a normal to wide foot then move up a size (ex: size 7.5 go for 8).

See our International Size Conversion chart here.

*Yes... exception to the rule we do offer a Men's size 10.5 as this is a very popular size and in US shoe sizing there is a large gap between a Men's size 10 and size 11 #FactOfTheDay ;)

Tell me more about the delivery, exchanges and returns?

We offer free shipping + exchanges for all orders within the Continental USA within 14 days from the date of delivery/receipt of your order. All returns are subject to a $5 restocking fee which will be deducted from your refund. Shipping charges are non-refundable.

If you would like to do a return past the 14 day period you may do so with a $15 per order restocking fee, or choose to receive 100% value of initial order as store credit which can be used by yourself, or gifted.

We also offer express shipping via FedEx or UPS; see all options available for your location during check-out.

Call/text 929-278-5427 or email hello@wearejibs.com and we’ll gladly work with you to find the perfect fit and style to match your everyday needs.

Canada + International orders will require you to cover the cost of return/exchange shipping and Sale items are final sale with no returns or exchanges. See here for full Returns + Exchanges Policy plus a summary of services here:

USA (Continental)
FREE Standard, $5 Priority, or $25 Expedited Courier
FREE Exchanges + Returns

USA (Non-Continental)
$25 USPS, or $40 Express Courier
Customer pays shipping for Exchanges + Returns

Canada*
$20 Canada Post, or $30 Express Courier, plus applicable duties and taxes
Customer pays shipping for Exchanges + Returns

International*
Starting at $40 Postal, or $60 Express Courier, based on order $ value
Customer pays shipping for Exchanges + Returns

See here for full Returns + Exchanges Policy

* The asterisk denotes just now much how we wish we could have better rates for all our jet-setting Jibs-Lifers.... please know we are growing everyday with the thanks of you all and soon enough we may have distribution in your country, or the shipping world may find ways to reduce transport costs! Until then, we'll continue to offer our per-order bulk rates at just below cost and thank you for your understanding.

Do you have any shops that I can try Jibs in person?

Great question if we do say so ourselves ;)
We LOVE to socialize and thus, even thought we are a Direct To Consumer (DTC) brand, every season we find unique destinations for us to all experience Jibs IRL!

Currently if you are lucky enough to find yourself in these locations you'll find Jibs with our friends at:

--> Citrine | 489 Magnolia Ave, Larkspur, CA 94939 | +1 415-755-4027


--> The Tides Beach Club | 930 Kings Hwy, Kennebunkport, ME 04046 | +1 800-572-8696


--> Lillo Bella | 507 State Street, Greensboro, NC 27405 | +1 336-275-7645

--> Lollie | 2566 W 8th St, Erie, PA 16505 | +1 814-440-7537

--> The Biltmore Hotel |1200 Anastasia Ave, Coral Gables, FL 33134 | +1 305-445-8066

--> Vêtu | 20 SW Osceola St, Stuart FL 34994 

Pop in, say hi, slip on some fun loving footwear while browsing other fabulous (and many female founded) brands!

PS: we also have a large selection across all Jibs style with our wonderful Target partner! If you're looking for a size that is currently SOLD-OUT on our

What does FINAL SALE mean?

All purchases of FINAL SALE items are final. No returns, exchanges, or refunds will be accepted. These items offer the same comfort and quality—just at a reduced price to make room for new adventures.